Need Help?
  • Whatsapp 081280988963
  • Line organicsupplyco

Terms & Conditions

Site Transactions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased.

Ordering

You will receive an order confirmation once your order has been successfully processed. You may check the status of your order at anytime by logging into your account.

Payment Options

We receive bank transfer, credit card and paypal payment. Bank transfer only available via BCA and Mandiri. We accept Visa & Mastercard Credit Card. Paypal only available in US Dollar only, using IDR Rate to USD of 12.000 (including fees). Please take a look of the final amount before confirming as we do not refund any payment.

Availability

Payment should be made strictly in 3 days after check out. We can no longer guarantee item availability if payment made after.

Confirmation

Please confirm once you have made payment, so we can shipped you items right away.

Processing Time

Orders of in-stock items are shipped from our studio within 3 business days after payment received.

Shipping

We have the right to use any delivery service to deliver your orders. We use standard Porter to ship your order to Greater Jakarta Area. For other locations, we use JNE. For JNE Regular, please allow up to 3 days for the items to arrive. For urgent matters, please contact our admin to arrange other alternatives. 

Replacements

We will send replacements if product is found unsuitable or damaged. Complaints must be received within a week of delivery. If complaints are approved, we will shipped item replacements soon after. For unapproved complaints, you can send the items back to our office at your expense. If the error is found to be ours, we will send the replacements and reimburse the shipping fee.

Exchange & Returns

Exchange and Returns are not acceptable and we do not transfer funds back into your account.